Quality as a Roadmap to Success
A business can be compared in a track and field event like a relay. All players act like a business. They run so fast to be the first and to top the others. But in a relay, it requires a team effort. Even if you have the fastest player that can run twice as fast as the other players, you can still lose if the recipient of the baton is a slow runner.
The lesson and the question to this analogy is how well is the act of passing in a business? That's how a business should run itself. Even if you don't have the best runner, as long as your team provides consistent effort, then there should be no problem about that. What's important is that there is coordination and consistency in your work.
If you have a client that's asking you to create a system in this week and you give him an output of 10%, and next week will be 5% and then a week after will be 11%, there's a big problem about that. Your client might ask you how come your output is not consistent. He does not know what to expect from you unlike if you will only provide 5% of output this week, then next week another 5% and so on. At least in this case, you're giving a consistent result.
In a business, what deserves to be a quality output is having a 99.9% best outcome. But how will a business achieve this kind of expectation? There is a concept that is widely use by companies like IBM, Amazon.com, Chevron and many more known as six sigma.
Six sigma is defined as to measure, analyze, improve critical business processes that can lead breakthrough results in the market, speed in delivery, and cost of doing business. It measures the quality that strives for a near perfection like a 99.9% output. Aside from that, it makes use of statistical data to analyze the defects. As much as possible there should be no room for errors.
When using six sigma, you must use DMAIC. It is a methodology use in order to apply this effectively. It stands for:
Define the problem, goal and objectives. This should be a customer driven approach. You should understand not only what they want but also determine what they need.
Measure the important factors of the existing process. It should be metric oriented because all relevant data are key aspect of the business in order to be successful.
Analyze the data as this will result to knowing and understanding the real problem of the business. It is needed so that you can develop a solution and remove the gap between business processes.
Improve the existing processes by re-designing it. Development and improvement in a business should result of a better performance.
Control and maintain the new process so that the system will be error free. This is to ensure the quality performance of the company.
To wrap-up everything, a business/team should work like a pit stop as seen in F1 racing. All members have their own specific roles in order to do the task in a productive, efficient, and fastest way wherein quality can be produced.
The lesson and the question to this analogy is how well is the act of passing in a business? That's how a business should run itself. Even if you don't have the best runner, as long as your team provides consistent effort, then there should be no problem about that. What's important is that there is coordination and consistency in your work.
If you have a client that's asking you to create a system in this week and you give him an output of 10%, and next week will be 5% and then a week after will be 11%, there's a big problem about that. Your client might ask you how come your output is not consistent. He does not know what to expect from you unlike if you will only provide 5% of output this week, then next week another 5% and so on. At least in this case, you're giving a consistent result.
In a business, what deserves to be a quality output is having a 99.9% best outcome. But how will a business achieve this kind of expectation? There is a concept that is widely use by companies like IBM, Amazon.com, Chevron and many more known as six sigma.
Six sigma is defined as to measure, analyze, improve critical business processes that can lead breakthrough results in the market, speed in delivery, and cost of doing business. It measures the quality that strives for a near perfection like a 99.9% output. Aside from that, it makes use of statistical data to analyze the defects. As much as possible there should be no room for errors.
When using six sigma, you must use DMAIC. It is a methodology use in order to apply this effectively. It stands for:
Define the problem, goal and objectives. This should be a customer driven approach. You should understand not only what they want but also determine what they need.
Measure the important factors of the existing process. It should be metric oriented because all relevant data are key aspect of the business in order to be successful.
Analyze the data as this will result to knowing and understanding the real problem of the business. It is needed so that you can develop a solution and remove the gap between business processes.
Improve the existing processes by re-designing it. Development and improvement in a business should result of a better performance.
Control and maintain the new process so that the system will be error free. This is to ensure the quality performance of the company.
To wrap-up everything, a business/team should work like a pit stop as seen in F1 racing. All members have their own specific roles in order to do the task in a productive, efficient, and fastest way wherein quality can be produced.
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