Be The Leader You"re Meant To Be!
Your arrival and the first moments you spend with your staff each day have an immeasurable impact on positive employee motivation and morale.
Start the day right.
Smile.
Walk around your workplace and greet people.
Share the goals and expectations for the day.
Let the staff know that today is going to be a great day.
It starts with you.
You set the tone for your agent's day..
..
negative or positive!The choice is yours! A leader's job often includes changing people's attitudes and behaviour.
How to change another's behaviour: 1.
Begin with praise and honest appreciation.
2.
Call attention to people's mistakes indirectly.
3.
Talk about your own mistakes before criticizing the other person.
4.
Ask questions instead of giving direct orders.
5.
Praise the slightest improvement and praise every improvement 6.
Use encouragement.
Make the fault seem easy to correct.
7.
Make the other person happy about doing the thing you suggest.
Enthusiasm is contagious!!!!! So you must be able to show it..
..
in order to get it going..
...
and have to instil a drive..
...
a drive that makes people want to achieve and'own' what they do.
Allow them to gain ownership and make them accountable.
If your employees see you bored, sitting at your desk, on the phone, unavailable..
..
this is one sure way for the not to be enthused.
How do you make them accountable and create a winning team? 1.
Make sure the team has a challenging goal to achieve.
2.
Ensure all team members understand the goal and are committed to it.
3.
Provide the necessary training/coaching 4.
Resolve conflict before it distracts people and splits the team.
5.
Measure the team's progress, and make the score known to all.
6.
Ask team members for their input and find out what they need to win.
7.
Encourage diversity of styles within a shared dedication to the goal.
8.
Develop a sense of humour..
..
you need it! 9.
Celebrate small wins along the way, until you achieve the big one.
10.
Walk around, be personable-LET OTHERS SEE YOUR ENTHUSIASM! Remember, you are a reflection of your team, and by being the best leader you can be will send a positive message to your team, colleagues and make you the person other's want to emulate!
Start the day right.
Smile.
Walk around your workplace and greet people.
Share the goals and expectations for the day.
Let the staff know that today is going to be a great day.
It starts with you.
You set the tone for your agent's day..
..
negative or positive!The choice is yours! A leader's job often includes changing people's attitudes and behaviour.
How to change another's behaviour: 1.
Begin with praise and honest appreciation.
2.
Call attention to people's mistakes indirectly.
3.
Talk about your own mistakes before criticizing the other person.
4.
Ask questions instead of giving direct orders.
5.
Praise the slightest improvement and praise every improvement 6.
Use encouragement.
Make the fault seem easy to correct.
7.
Make the other person happy about doing the thing you suggest.
Enthusiasm is contagious!!!!! So you must be able to show it..
..
in order to get it going..
...
and have to instil a drive..
...
a drive that makes people want to achieve and'own' what they do.
Allow them to gain ownership and make them accountable.
If your employees see you bored, sitting at your desk, on the phone, unavailable..
..
this is one sure way for the not to be enthused.
How do you make them accountable and create a winning team? 1.
Make sure the team has a challenging goal to achieve.
2.
Ensure all team members understand the goal and are committed to it.
3.
Provide the necessary training/coaching 4.
Resolve conflict before it distracts people and splits the team.
5.
Measure the team's progress, and make the score known to all.
6.
Ask team members for their input and find out what they need to win.
7.
Encourage diversity of styles within a shared dedication to the goal.
8.
Develop a sense of humour..
..
you need it! 9.
Celebrate small wins along the way, until you achieve the big one.
10.
Walk around, be personable-LET OTHERS SEE YOUR ENTHUSIASM! Remember, you are a reflection of your team, and by being the best leader you can be will send a positive message to your team, colleagues and make you the person other's want to emulate!
Source...