Who is the best Broadband/Telephone bundle provider?
How did the bundle providers fare in the satisfaction survey conducted by which? magazine.
The providers included in the survey are Utility Warehouse,Sky,Talk Talk,Tiscali,Virgin Media,Orange and finally BT.
77% Utility Warehouse
Utility Warehouse is a discount club,so the more services that you buy together the higher discount off your monthly bill.As well as phone and broadband,its services offers mobile phone,gas and electricity,all billed on one monthly statement.
Satisfaction rating
With a score of 77% the Utilty warehouse came out top in the survey and was the only bundle provider to to achieve a Which? best buy status.It had far less unhappy customers than other providers,with only 3% included in the survey were dissatisfied with Utility Warehouse overall.It did better than other providers for customer service and value for money.
Deals (prices include line rental and membership)
Broadcall standard £21.72 a month:24Mbps broadband,40GB cap,free weekend calls,no minimum contract (£50 fee if cancelled in first 12 months)
Broadcall Plus £26.72 a month:24Mbps broadband,unlimited downloads,free weekend calls,no minimum contract (£50 fee if cancelled in first 12 months
Free calls 24 hours a day to uk landlines and top 10 global destinations if two other services are taken out at the same time.
58% SKY
Sky offers free broadband to its pay monthly customers.This has only 2Mbps speeds with 2GB usage cap.This should be ample just for web surfing or emails,but you can get higher speeds and caps for an extra £5.If you already have,or are thinking of getting SKY TV.SKY's free broadband is likely to save you money.
Satisfaction rating
Only a quarter of its customers rate SKY 'very good' for value for money,but above-average customer service helps it to be rated the second best bundle provider in the survey,whith a Which? customer score of 58%.Overall only 6% are unhappy with SKY's service.
Deals (12-month contract.Prices include line rental)
Sky Tv,broadband and talk £26.50 'free' broadband,free evening and weekend calls,SKY TV Variety Pack
Entertainment with SKY £36.50 'free'broadband,unlimited anytime calls,six Sky TV Entertainment packs
Sports and Entertainment £45.50 'free'broadband,free evening and weekend calls,Sky TV Variety pack and sports pack.
56% Talk Talk
Talk Talk offers a single custimisable broadband and home phone package called MyTalkTalk.You can add extra 'boosts'for £4 a month per boost.If you don't mind being tied in for 18 months and you live in a TalkTalk LLU area,these packages are a pretty good deal.
Satisfaction rating
TalkTalk has somewhatshaken off the poor image it gained when it launched its 'free'broadband a couple of years back,and its Which? customer score isn't bad.For value for money it does better than any bundle provider except Utility Warehouse,though it's customer service is only average.
Deals (prices include line rental)
TalkTalk Essentials package £16.99: 8Mbps broadband,40GB cap,free evening and weekeend calls,free calls to 36 international destinations
Boosts include:Speed boost-to the maximum speed your linecan handle;Download plus-double your download limit;anytime UK calls-unlimited calls to UK landlines anytime.
48% Tiscali
Tiscal's 12-month homephone/broadband bundles are available across the UK.If you live outside Tiscali's LLU areas (about 50% of uk homes)you'll have to pay an additional fee for bundles that include broadband.
Satisfaction rating
Though sitting in the middle of the survey for Which? customer score.Tiscalli has a higher proportion of dissatisfied customers (10%)than most other bundle providers in the survey.This suggests its service levels can be hit and miss-which is confirmed by a mediocre customer service rating-though its fares better than most bundle providers for value for money.
Deals (prices include line rental)
Tiscalli Option 1 £14.99;8Mbps unlimited broadband,free weekend calls,including calls to 10 international destinations.
Tiscalli Option 2 £19.99;8Mbps unlimited broadband,free anytime calls,including calls to 10 international destinations.
Three way bundle£19.99;Same as option 1,plus Tv Variety pack including 40+channels.Add anytime calls for an extra £5
48% Virgin Media
Virgin Media was the first company to bundle four telecoms services together (home phone,digital tv,broadband and mobile phone contracts).You can choose to have just one service,or bundle together a combination of two to four sevices.Cheaper bundles are available in cable areas (around 50% of UK households).
Satisfaction rating
Virgin media has an average Which? customer score,though those who have mobile bundled in rate this highly-more than half are very satisfied with this.It scores higher than most for customer service,but it is let down by a poor score for value for money.
Deals (12-month cable deals.Prices include line rental)
Broadband and phone £20;2Mbps broadband,unlimited downloads,free weekend calls.
Broadband,TV and phone £30;2Mbps broadband,unlimited downloads,free weekend calls,over 90 TV channels.
XL broadband £56;20Mbps broadband,unlimited downloads,free anytime calls,over 145 tv channels.
46% Orange
Orange bundles are available to anyone,but the company offers a £10 discount on each package to orange mobile-pay-monthly customers.You'll need to commit to an 18-month contract to take up one of Orange's three home phone and broadband deals.
Satisfaction rating
Though not alone as one of the worst performers in terms of Which? customer score.Orange has the highest proportion of unhappy customers-15% are very or fairly dissatisfied with its overall service.Its 'very good' cores for value for money and customer service are both below average.
Deals (prices include line rental)
Home starter £20.27;8Mbps broadband,10GB cap,free evening and weekend calls.Line rental payable to BT
Home select £30.27;8Mbps broadband,unlimited downloads,free Voip calls.Line rental payable to BT
Home Max £25;8Mbps broadband,unlimited downloads,free evening and wekend calls,free Voip calls.
46% BT
BT offers a good degree of choice.However,bundles including unlimited broadband and/or anytime UK calls can work out more expensive than rival deals.Bundles with a TV element include BT Vision.It's a flexible way of accessing digital TV,but set-up costs can add up,and tarrifs can be confusing.
Satisfaction rating
BT joins Orange as one of the poorest-rated companies in the survey in terms of its Which? customer score.Despite being the biggest home phone service provider in the UK.BT was rated below average for most aspects of its service,and has the lowest value-for-money score of all bundle providers.
Deals (prices include line rental)
Get Connected £25.92;8Mbps broadband,10GB cap free evening and weekend calls,18 month contract.
Unlimited £39.58;8Mbps broadband,unlimited downloads,free anytime calls,18 month contract.
More access £45.49;8Mbps broadband,10GB cap,free evening and weekend calls,18 month contract,BT Vision Gold value deal.
Well i hope this helps you when trying to go for a bundling package,i was pretty suprised to see BT right at the bottom as they are the biggest provider in the UK.
Once you have made your choice as to which supplier you will choose,if it is with Utility Warehouse please visit my website in my profile.
Many thanks
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